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Check System Settings → Privacy & Security and allow Preformacer if macOS blocked it. Try quitting and relaunching, or restart your Mac.
Help Center
Preformacer Support
Last updated: April 16, 2026
Need help with SopPreformacer on macOS? Use the contact options below to ask questions, request assistance, or report issues.
Contact Support
For product questions, troubleshooting, billing inquiries, or feature requests, email us directly:
Please include:
- Your macOS version (e.g. macOS 14.4)
- Preformacer app version (About → Version)
- A short description of the issue or question
- Screenshots or screen recordings, if applicable
System Requirements
- Mac with Apple Silicon or Intel processor
- macOS 13 Ventura or later
- Approx. 50 MB free disk space for the app
- Internet optional (required for updates and optional cloud AI features)
Troubleshooting
Missing or incorrect metrics
Grant required permissions under System Settings → Privacy & Security. Restart Preformacer after changing permissions.
High CPU usage from Preformacer
Disable unused monitors, reduce refresh intervals, or close background panels. Contact support if usage stays high after restarting.
Cleaner or storage scan issues
Enable Full Disk Access for Preformacer. Review items marked Review or Caution before deleting.
Frequently Asked Questions
How do I install Preformacer?
Download Preformacer from TestFlight or the Mac App Store. Open the app from Applications or Spotlight. On first launch, macOS may ask you to approve the app in System Settings → Privacy & Security.
What permissions does Preformacer need?
Preformacer reads system metrics (CPU, memory, disk, network, energy) to display performance data. Some features may request Full Disk Access or network permissions for deeper diagnostics and cleaner tools. You can enable or disable these in System Settings at any time.
Why are some metrics unavailable or showing zero?
Ensure Preformacer has the required permissions in System Settings → Privacy & Security. Restart the app after granting access. On App Store builds, sandbox restrictions may limit certain diagnostics compared to the TestFlight edition.
How do I report a crash or bug?
Email mail@sopthedrone.com with your macOS version, Preformacer version (shown in the app’s About panel), steps to reproduce the issue, and any screenshots. Crash reports from Console.app are helpful but optional.
Is my data sent to the cloud?
Preformacer is designed as a local-first app. Performance metrics are processed on your Mac. Optional AI Analyzer features only send data when you explicitly configure a cloud provider. See our Privacy Policy for details.
Which Mac models are supported?
Preformacer supports Apple Silicon (M1 and later) and Intel Macs running macOS 13 Ventura or later. For the best experience, keep macOS and Preformacer updated to the latest available version.
Other Resources
For privacy, legal, or licensing questions, contact mail@sopthedrone.com.